Exchanges & Returns Policies

QUICK LINK: Postage-paid Merchandise Return Label

EXCHANGES
If you wish to make an exchange, please place a NEW ORDER on our website. There is a coupon code printed on the front side of your receipt, just below the total, that you can enter during checkout to reduce your shipping charge by $5.95.

To qualify for this discount, you need to place your exchange order within 30 DAYS of your original purchase.

RETURNS
You may return items within 90 days of the purchase date, as long as the tags are attached and the item is in new, unworn condition.

There are two refund options for gift returns:

1. The refund can be issued back to the credit card used on the original purchase. OR,
2. The refund can be issued as a store credit to gift recipient.

For option 1, simply return the unwanted item(s) to Team Estrogen and indicate on the back of your receipt that you wish for the refund to be issued to the purchaser's credit card. An email notification will be sent to the purchaser when their credit card has been refunded.

For option 2, return your unwanted item(s) to Team Estrogen and in the package please include your name & email address on your receipt. (If you do not have your receipt, please call us and we can email you a copy). Upon receipt of your return, we will refund you in the form of a store credit and email you with that store credit coupon code. To make an exchange: Place a new order online or over the phone for your exchange item(s) and use your store credit as your payment. You may also use your $5.95 exchange shipping discount coupon (found on the front of your receipt, listed in red. If you do not have the receipt, please call us for this code).

There is a return address label located on the lower-left corner of the front of your receipt that you can use to send your package back to us via the carrier and shipping method of your choice. You are responsible for the cost of return postage when using this option.

If you are a USA customer, you can also visit our website at www.teamestrogen.com/returns and enter your order number and zipcode to create a pre-paid convenience label that will allow you to simply drop your package at any mail box or US Post Office ($7.95 will be deducted from the amount of your refund if you choose this option). Please be sure to securely affix the label to the package following the instructions that print out with the label.

If you've misplaced your receipt, our address for returns is shown below. Please also enclose a note with your name and order number if you have it.