Return & Exchange Policies
You may return items within 90 days of the purchase date, as long as the tags are attached and the item is in new, unworn condition.
A return authorization code is not needed unless the item is defective. You can return the item(s) via the shipper of your choice, or you can use our Postage-paid Merchandise Return Label.
Please DO NOT use paper envelopes to return items, as these envelopes can easily tear during transit, resulting in lost items. We suggest using the box or Tyvek envelope your order arrived in, and securely sealing it with packing tape.
If you wish to make an exchange, please RETURN the unwanted items and place a NEW ORDER on our website.
If you place the new order within 30 days of the original order, you can use your exchange shipping discount coupon code to reduce your shipping charge by $4.95. This code is printed on the front side of your receipt, just below the total. If you do not have a receipt, please call us and we can email you a copy.
We will happily replace any items that arrive damaged or defective. Please call us to obtain an RMA number and arrange for a pre-paid return label.
For worn items that exhibit a manufacturer's defect, we will work with you and the manufacturer to repair or replace the item per the manufacturer's warranty guidelines.
Please note: Friction caused by saddle stitching, Velcro, or seat post hardware can cause technical garments to pill or abrade. Pilling and abrading is considered normal wear and is NOT covered under warranty.
Please take a moment to examine your saddle and seatpack to make sure no Velcro or protruding bolts or other sharp edges brush against your shorts, even slightly. Also take care when laundering your clothing that no velcro is exposed in such a way that it might catch on items in the wash.
There is a return address label located on the lower-left corner of the front of your receipt that you can use to send your package back to us via the carrier and shipping method of your choice. You are responsible for the cost of return postage when using this option.
If you are a USA customer, you can also visit our website at www.teamestrogen.com/returns and enter your order number and zipcode to create a pre-paid convenience label that will allow you to simply drop your package at any mail box or US Post Office ($7.95 will be deducted from the amount of your refund if you choose this option). Please be sure to securely affix the label to the package following the instructions that print out with the label.
If you've misplaced your receipt, our address for returns is shown below. Please also enclose a note with your name and order number if you have it.